Law of Consumer Protection: Multiple Choice Questions with answers: Part 12

 

Vande Matram! These are some MCQs on the Laws of Consumer Protection in India. Please note them all for your exams.

Law of Consumer Protection: Multiple Choice Questions with answers: Part 12

 

111. ‘District Commission’ means District Consumer Disputes Redressal Commission established under ____________ of the Consumer Protection Act 2019.

a) Sub-Section (1) of Section 28

b) Sub-Section (1) of Section 27

c) Sub-Section (1) of Section 26

d) Sub-Section (1) of Section 25

Ans. a) Sub-Section (1) of Section 28

112.  __________ of the Consumer Protection Act 2019 defines ‘e-commerce’.

a) Section 2 (13)

b) Section 2 (14)

c) Section 2 (15)

d) Section 2 (16)

Ans. d) Section 2 (16)

113. The term ‘e-commerce’ includes _____________.

a) buying or selling of goods or services

b) buying or selling of digital products

c) buying or selling over digital or electronic network

d) All of these

Ans. d) All of these

114. __________ of the Consumer Protection Act 2019 defines ‘electronic service provider’.

a) Section 2 (17)

b) Section 2 (18)

c) Section 2 (19)

d) Section 2 (20)

Ans. a) Section 2 (17)

115. The ‘electronic service provider’ is a real or legal person __________.

a) who provides technologies and/or processes

b) such technologies and/or processes can be used by seller in advertising or selling goods or services

c) Such selling to consumer is done at any online market place or online auction sites

d) All of these

Ans. d) All of these

116. __________ of the Consumer Protection Act 2019 defines ‘endorsement’.

a) Section 2 (17)

b) Section 2 (18)

c) Section 2 (19)

d) Section 2 (20)

Ans. b) Section 2 (18)

117. In relation to an advertisement endorsement is __________.

a) any message, verbal statement, demonstration

b) depiction of the name, signature, likeness or other identifiable personal characteristics of an individual

c) depiction of the name or seal of any institution or organisation, which

d) All of these

Ans. d) All of these

118. In relation to an advertisement, _________ makes the consumer to believe that it reflects the opinion, finding or experience of the person making such ___________.

a) an endorsement

b) a statement

c) an opinion

d) None of these

Ans. a) an endorsement

119. __________ of the Consumer Protection Act 2019 defines ‘establishment’.

a) Section 2 (17)

b) Section 2 (18)

c) Section 2 (19)

d) Section 2 (20)

Ans. c) Section 2 (19)

120. What are included in term ‘establishment’ under the Consumer Protection Act?

Ans. Under the Consumer Protection Act, the term ‘establishment’ includes

1) an advertising agency, and/or

2) commission agent, and/or

3) manufacturing organisation, and/or

4) trading organisation and/or

5) any commercial agency

 

121. Under the Consumer Protection Act, the functions of an establishment are ___________.

a) carrying any business, trade or profession

b) work in connection with any commercial activity

c) Both a) and b)

d) None of these

Ans. c) Both a) and b)

122. Does establishment include public utility entities?

a) Yes

b) No

c) Maybe

d) Not specified

Ans. a) Yes

123. __________ of the Consumer Protection Act 2019 defines ‘express warranty’.

a) Section 2 (17)

b) Section 2 (18)

c) Section 2 (19)

d) Section 2 (20)

Ans. d) Section 2 (20)

124. What is ‘express warranty’?

Ans. Under the Consumer Protection Act, the express warranty is

1) any material statement and/or

2) affirmation of fact and/or

3) promise relating to a product or service and/or

4) description relating to a product or service and

5) which is conforming above stated things are in that product or service

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Reference:

Section 2 in the Consumer Protection Act, 1986

 

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Law of Consumer Protection: Multiple Choice Questions with answers: Part 11

 

Vande Matram! These are some MCQs on the Laws of Consumer Protection in India. Please note them all for your exams.

Law of Consumer Protection: Multiple Choice Questions with answers: Part 11

101. ________ of the Consumer Protection Act, 1986 provides for definition of ‘deficiency’.

a) Section 2 (1) (e)

b) Section 2 (1) (f)

c) Section 2 (1) (g)

d) Section 2 (1) (h)

Ans. c) Section 2 (1) (g)

102. __________ of the Consumer Protection Act 2019 defines ‘deficiency’.

a) Section 2 (9)

b) Section 2 (10)

c) Section 2 (11)

d) Section 2 (12)

Ans. c) Section 2 (11)

103. What is a deficiency?

Ans. As per definition given in the Consumer Protection Act, deficiency means

1) any fault and/or

2) any imperfection and/or

3) any shortcoming and/or

4) any or inadequacy in the quality, nature and manner of performance which is required to be maintained in relation to any service.

5) Further such quality, nature and manner of performance of any service are prescribed by any law in force and/or

6) has been undertaken to be performed by a person in pursuance of a contract

7) Also, deficiency includes any act of negligence or omission or commission by such person which causes loss or injury to the consumer and/or

8) deliberate withholding of relevant information by service provider or person entering into service providing contract to the consumer

104. __________ of the Consumer Protection Act 2019 defines ‘design’.

a) Section 2 (9)

b) Section 2 (10)

c) Section 2 (11)

d) Section 2 (12)

Ans. d) Section 2 (12)

105. The term ‘design’ in relation to a product means the intended or known _____________.

a) physical and material characteristics of such product

b) formulation or content of such product

c) manufacturing or other process used to produce such product

d) All of these

Ans. d) All of these

106. __________ of the Consumer Protection Act 2019 defines ‘direct selling’.

a) Section 2 (13)

b) Section 2 (14)

c) Section 2 (15)

d) Section 2 (16)

Ans. a) Section 2 (13)

107. The term ‘direct selling’ includes __________.

a) marketing, distribution and sale of goods

b) provision of services through a network of sellers

c) and location of such transaction may be permanent retail location or other authorised location

d) All of these

Ans. d) All of these

108. __________ of the Consumer Protection Act 2019 defines ‘Directorate-General’.

a) Section 2 (13)

b) Section 2 (14)

c) Section 2 (15)

d) Section 2 (16)

Ans. b) Section 2 (14)

109. Directorate general is appointed under ________ of the Consumer Protection Act 2019.

a) Sub-Section (2) of Section 15

b) Sub-Section (2) of Section 14

c) Sub-Section (2) of Section 13

d) Sub-Section (2) of Section 12

Ans. a) Sub-Section (2) of Section 15

110.  __________ of the Consumer Protection Act 2019 defines ‘District Commission’.

a) Section 2 (13)

b) Section 2 (14)

c) Section 2 (15)

d) Section 2 (16)

Ans. c) Section 2 (15)

Thanks for reading and noting. Share this with all law personnel.

Reference:

Section 2 in the Consumer Protection Act, 1986

 

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Law of Consumer Protection: Multiple Choice Questions with answers: Part 10

 

Vande Matram! These are some MCQs on the Laws of Consumer Protection in India. Please note them all for your exams.

Law of Consumer Protection: Multiple Choice Questions with answers: Part 10

91. ________ of the Consumer Protection Act, 1986 provides for definition of ‘consumer dispute’.

a) Section 2 (1) (e)

b) Section 2 (1) (f)

c) Section 2 (1) (g)

d) Section 2 (1) (h)

Ans. a) Section 2 (1) (e)

92. ________ of the Consumer Protection Act, 2019 provides for definition of ‘consumer dispute’.

a) Section 2 (5)

b) Section 2 (6)

c) Section 2 (7)

d) Section 2 (8)

Ans. d) Section 2 (8)

 93. The consumer dispute means a dispute where the person against whom a complaint has been made,

a) denies the allegations contained in the complaint

b) disputes the allegations contained in the complaint

c) accepts the allegations contained in the complaint

d) Only a) and b)

Ans. d) Only a) and b)

94. ___________ of the Consumer Protection Act 1986 provides for rights of consumers.

a) Section 2

b) Section 4

c) Section 6

d) Section 8

Ans. c) Section 2 (6)

95. __________ of the Consumer Protection Act 2019 defines for rights of consumers.

a) Section 2 (9)

b) Section 2 (10)

c) Section 2 (11)

d) Section 2 (12)

Ans. a) Section 2 (9)

96. ________ of the Consumer Protection Act, 1986 provides for definition of ‘defect’.

a) Section 2 (1) (e)

b) Section 2 (1) (f)

c) Section 2 (1) (g)

d) Section 2 (1) (h)

Ans. b) Section 2 (1) (f)

97. __________ of the Consumer Protection Act 2019 defines ‘defect’.

a) Section 2 (9)

b) Section 2 (10)

c) Section 2 (11)

d) Section 2 (12)

Ans. b) Section 2 (10)

98. What is a defect?

a) fault in the quality, quantity, potency, purity, or standard which is to be maintained

b) imperfection in the quality, quantity, potency, purity or standard which is to be maintained

c) shortcoming in the quality, quantity, potency, purity or standard which is to be maintained

d) All of these

Ans. d) All of these

99. How quality, quantity, potency, purity, or standard which is to be maintained is decided?

a) prescribed by any law in force

b) described in a contract which is either express or implied

c) claimed by a trader concerning goods

d) all of these.

Ans. d) All of these

100. Defect is related to __________.

a) service

b) goods

c) both a) and b)

d) None of these

Ans. b) goods.

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Reference:

Section 2 in the Consumer Protection Act, 1986

 

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Law of Consumer Protection: Multiple Choice Questions with answers: Part 9

 

Vande Matram! These are some MCQs on the Laws of Consumer Protection in India. Please note them all for your exams.

Law of Consumer Protection: Multiple Choice Questions with answers: Part 9

81. What is meant by ‘branch office’ in Consumer Protection Act?

a) any establishment described as a branch by the opposite party

b) any establishment carrying on either the same or substantially the same activity as that carried on by the head office of the establishment

c) Both a) and b)

d) None of these

Ans. c) Both a) and b)

82. __________ defines term ‘Central Authority’ in The Consumer Protection Act, 2019.

a) Section 2 (1)

b) Section 2 (2)

c) Section 2 (3)

d) Section 2 (4)

Ans. d) Section 2 (4)

83. The Central Authority is established under _________ of The Consumer Protection Act, 2019 and it is named as the Central Consumer Protection Authority.

a) section 6

b) section 8

c) section 10

d) section 12

Ans. c) section 10

84. _________ provides definition of ‘complainant’ in The Consumer Protection Act, 1986.

a) Section 2 (1) (a)

b) Section 2 (1) (b)

c) Section 2 (1) (c)

d) Section 2 (1) (d)

Ans. b) Section 2 (1) (b)

84. _________ provides definition of ‘complainant’ in The Consumer Protection Act, 2019.

a) Section 2 (5)

b) Section 2 (6)

c) Section 2 (7)

d) Section 2 (8)

Ans. a) Section 2 (5)

85. _________ of Consumer Protection Act, 2019 provides definition of ‘complaint’.

a) Section 2 (5)

b) Section 2 (6)

c) Section 2 (7)

d) Section 2 (8)

Ans. b) Section 2 (6)

86. _________ of Consumer Protection Act, 1986 provides definition of ‘complaint’.

a) Section 2 (1) (a)

b) Section 2 (1) (b)

c) Section 2 (1) (c)

d) Section 2 (1) (d)

Ans. c) Section 2 (1) (c)

87. What is a complaint?

a) any allegation in writing made by a complainant for relief under the consumer protection act.

b) any allegation made orally by a complainant for relief under the consumer protection act.

c) Both a) and b)

d) None of these

Ans. a) any allegation in writing made by a complainant for relief under the consumer protection act.

88. ________ of the Consumer Protection Act, 1986 provides for definition of ‘consumer’.

a) Section 2 (1) (a)

b) Section 2 (1) (b)

c) Section 2 (1) (c)

d) Section 2 (1) (d)

Ans. d) Section 2 (1) (d)

89. ________ of the Consumer Protection Act, 2019 provides for definition of ‘consumer’

a) Section 2 (5)

b) Section 2 (6)

c) Section 2 (7)

d) Section 2 (8)

Ans. c) Section 2 (7)

90. Who can be a consumer as per the Consumer Protection Act?

Ans. A consumer can be

a) buyer of any goods purchased or

b) user of any goods purchased or

c) any person who hires or avails of any service or

d) any person who is beneficiary of any service hired or availed by any other person or

e) who pays for such goods and services in any system of payment or

f) or who promises to pay for such goods and services in any system of payment or

g) any person who is having the approval of use of such goods purchased or

h) any person who is with approval of benefit of such services.

The consumer does not include any person who is obtaining goods or availing services for any resale or commercial purpose.

It is specifically mentioned that ‘commercial purpose’ does not include the use of goods and services bought by a person to earn a livelihood through self-employment.

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Reference:

Section 2 in the Consumer Protection Act, 1986

 

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When a complaint can be made under Consumer Protection Act?

 Vande Matram! Here is an answer to the question 'when to file a complaint?'

When a complaint can be made under Consumer Protection Act?

Ans. A complaint can be made by a complainant under Consumer Protection Act if

1) An unfair trade practice or a restrictive trade practice has been adopted by any trader or service provider.

2) The goods bought by him or agreed to be bought by him suffer from one or more defects.

3) The services hired or availed of or agreed to be hired or availed of by him suffer from a deficiency in any respect.

4) A trader or the service provider, as the case may be, has charged for the goods or for the services mentioned in the complaint, a price over the price—

(a) fixed by or under any law for the time being in force; and/or

(b) displayed on the goods or any package containing such goods; and/or

(c) displayed on the price list exhibited by him by or under any law for the time being in force; and/or

(d) agreed between the parties.

5) Goods that will be hazardous to life and safety when used are being offered for sale to the public,—

(a) in contravention of any standards relating to the safety of such goods as required to be complied with, by or under any law for the time being in force; and/or

(b) if the trader could have known with due diligence that the goods so offered are unsafe to the public;

6) services that are hazardous or likely to be hazardous to life and safety of the public when used, are being offered by the service provider which such person could have known with due diligence to be injurious to life and safety;

7) A claim for product liability action lies against the product manufacturer, product seller, or product service provider, as the case may be.

Heads 1 to 6 were in the Consumer Protection Act, 1986, and head 7 was introduced in the Consumer Protection Act, 2019.

For your reference both the definitions from bare acts are reproduced here:

The Consumer Protection Act, 1986

Section 2 (1) (c) “complaint” means any allegation in writing made by a complainant that—

(i) an unfair trade practice or a restrictive trade practice has been adopted by any trader or service provider;

(ii) the goods bought by him or agreed to be bought by him] suffer from one or more defects;

(iii) the services hired or availed of or agreed to be hired or availed of by him] suffer from deficiency in any respect;

(iv) a trader or the service provider, as the case may be, has charged for the goods or for the services mentioned in the complaint, a price in excess of the price—

(a) fixed by or under any law for the time being in force;

(b) displayed on the goods or any package containing such goods;

(c) displayed on the price list exhibited by him by or under any law for the time being in force;

(d) agreed between the parties;

(v) goods which will be hazardous to life and safety when used are being offered for sale to the public,—

(a) in contravention of any standards relating to safety of such goods as required to be complied with, by or under any law for the time being in force;

(b) if the trader could have known with due diligence that the goods so offered are unsafe to the public;

(vi) services which are hazardous or likely to be hazardous to life and safety of the public when used, are being offered by the service provider which such person could have known with due diligence to be injurious to life and safety;

with a view to obtaining any relief provided by or under this Act;

The Consumer Protection Act, 2019

Section 2 (6) "complaint" means any allegation in writing, made by a complainant for obtaining any relief provided by or under this Act, that—

(i) an unfair contract or unfair trade practice or a restrictive trade practice has been adopted by any trader or service provider;

(ii) the goods bought by him or agreed to be bought by him suffer from one or more defects;

(iii) the services hired or availed of or agreed to be hired or availed of by him suffer from any deficiency;

(iv) a trader or a service provider, as the case may be, has charged for the goods or for the services mentioned in the complaint, a price in excess of the price—

(a) fixed by or under any law for the time being in force; or

(b) displayed on the goods or any package containing such goods; or

(c) displayed on the price list exhibited by him by or under any law for the time being in force; or

(d) agreed between the parties;

(v) the goods, which are hazardous to life and safety when used, are being offered for sale to the public—

(a) in contravention of standards relating to safety of such goods as required to be complied with, by or under any law for the time being in force;

(b) where the trader knows that the goods so offered are unsafe to the public;

(vi) the services which are hazardous or likely to be hazardous to life and safety of the public when used, are being offered by a person who provides any service and who knows it to be injurious to life and safety;

(vii) a claim for product liability action lies against the product manufacturer, product seller, or product service provider, as the case may be.

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Reference:

Section 2 in the Consumer Protection Act, 1986

 

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Who can be a complainant as per the Consumer Protection Act?

Vande Matram! Here is an answer to the question 'who can be complainant'

Who can be a complainant as per the Consumer Protection Act?

Ans. As per the original Consumer Protection Act, 1986 a complainant maybe

1) a consumer;

2) any voluntary consumer association registered under the Companies Act, 1956 (1 of 1956) or under any other law for the time being in force;

3) the Central Government or any State Government;

But after amendment by Act 50 of 1993, a complainant may include

4) one or more consumers, where numerous consumers are having the same interest;

Further amendment by Act 62 of 2002, a complainant maybe

5) in case of death of a consumer, his legal heir or representative who or which makes a complaint;

Further Consumer Protection Act, 2019 includes

6) the Central Authority and

7) in the case of a consumer being a minor, his parent or legal guardian is the complainant.

Thus now these 7 categories who can make a complaint under any provisions of the Consumer Protection Act are to be known as complainants.

For your reference, relevant clauses are reproduced here from the 1986 Act as well as the 2019 Act.

The Consumer Protection Act, 1986

Section (2) (1) (b) “complainant” means—

(i) a consumer; or

(ii) any voluntary consumer association registered under the Companies Act, 1956 (1 of 1956) or under any other law for the time being in force; or

(iii) the Central Government or any State Government, who or which makes a complaint;

¹ [(iv) one or more consumers, where there are numerous consumers having the same interest;]

²[(v) in case of death of a consumer, his legal heir or representative;]

 

The Consumer Protection Act, 2019

Section 2 (5) "complainant" means—

(i) a consumer; or

(ii) any voluntary consumer association registered under any law for the time being in force; or

(iii) the Central Government or any State Government; or

(iv) the Central Authority; or

(v) one or more consumers, where there are numerous consumers having the same interest; or

(vi) in case of death of a consumer, his legal heir or legal representative; or

(vii) in case of a consumer being a minor, his parent or legal guardian;

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Reference:

Section 2 in the Consumer Protection Act, 1986

 

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Law of Consumer Protection: Multiple Choice Questions with answers: Part 8

 

Vande Matram! These are some MCQs on the Laws of Consumer Protection in India. Please note them all for your exams.

Law of Consumer Protection: Multiple Choice Questions with answers: Part 8

69. _______ provides definition of ‘appropriate laboratory’ in the Consumer Protection Act, 1986.

a) Section 2 (1) (a)

b) Section 2 (1) (b)

c) Section 2 (1) (c)

d) Section 2 (1) (d)

Ans. a) Section 2 (1) (a)

70. _______ provides definition of ‘appropriate laboratory’ in the Consumer Protection Act, 2019.

a) Section 2 (1)

b) Section 2 (2)

c) Section 2 (3)

d) Section 2 (4)

Ans. b) Section 2 (2)

71. __________ provides definition of ‘advertisement’ in the Consumer Protection Act, 2019

a) Section 2 (1)

b) Section 2 (2)

c) Section 2 (3)

d) Section 2 (4)

Ans. a) Section 2 (1)

72. What is an advertisement?

Ans. The term "advertisement" means any audio or visual publicity, representation, endorsement or pronouncement made by means of light, sound, smoke, gas, print, electronic media, internet or website and includes any notice, circular, label, wrapper, invoice or such other documents.

73. What are the means of advertisement?

Ans. Means of advertisement are light, sound, smoke, gas, print, electronic media, internet, or website.

74. What is included in an advertisement?

Ans. An advertisement includes any notice, circular, label, wrapper, invoice or such other documents.

75. Who recognises appropriate laboratory?

a) Central Government

b) State Government

c) Both a) and b)

d) None of these

Ans. c) Both a) and b)

76. Appropriate laboratory is established under _______.

a) any law in force

b) any law which is repealed

c) any bill pending in parliament

d) None of these

Ans. a) any law in force

77. Appropriate laboratory is maintained, financed or aided by the ____________.

a) Central Government

b) State Government

c) Both a) and b)

d) None of these

Ans. c) Both a) and b)

78. What is function of an appropriate laboratory defined under the Consumer Protection Act?

a) carrying out analysis or test of medicines with a view to determine whether such are good for consumers

b) carrying out analysis or test of any goods with a view to determine whether such goods suffer from any defect

c) carrying out analysis or test of any sample of evidence to determine such evidence are credible or not

d) all of these

Ans. b) carrying out analysis or test of any goods with a view to determine whether such goods suffer from any defect

79. Which section provides definition of term ‘branch office’ in The Consumer Protection Act, 1986?

a) Section 2 (1) (aa)

b) Section 2 (1) (b)

c) Section 2 (1) (c)

d) Section 2 (1) (d)

Ans. a) Section 2 (1) (aa)

80. Which section provides definition of term ‘branch office’ in The Consumer Protection Act, 2019?

a) Section 2 (1)

b) Section 2 (2)

c) Section 2 (3)

d) Section 2 (4)

Ans. c) Section 2 (3)

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Reference:

Section 2 in the Consumer Protection Act, 1986

 

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Law of Consumer Protection: Multiple Choice Questions with answers: Part 7

 

Vande Matram! These are some MCQs on the Laws of Consumer Protection in India. Please note them all for your exams.

 

Law of Consumer Protection: Multiple Choice Questions with answers: Part 7

61. __________ will inquire into, whether the shopkeeper is tied up by a manufacturer so that he can free him to have the choice as to stock-in-trade.

a) Monopolies Commission

b) Central Consumer Protection Council

c) Both a) and b)

d) None of the above

Ans. c) Both a) and b)

Explanation: The Commission will inquire into whether the shopkeeper is tied up by a producer so that it can liberate him to have his choice as to stock-in-trade. Such inquiry is carried out when a matter is brought to the notice of the Monopolies Commission that a shopkeeper is insisting upon his customers to buy goods of one sort only, leaving them with no choice. Section 6(c) of the Consumer Protection Act empowers the Central Consumer Protection Council to do the same.

62. Every customer has

a) the right to be heard

b) received due consideration at appropriate forums

c) Both a) and b)

d) None of the above

Ans. c) Both a) and b)

63.  The Central Consumer Protection Council has been charged with the responsibility of ensuring that

a) each customer dispute and disagreement is heard properly

b) consumer's interest will receive due consideration at appropriate forums.

c) Both a) and b)

d) None of the above

Ans. c) Both a) and b)

64. Every customer has the right to seek redressal against

a) unfair trade practices

b) restrictive trade practices

c) unscrupulous exploitation

d) All of the above

Ans. d) All of the above

Examples: 1) goods are marketed with ISI mark but in reality, they do not correspond with the requisite standard, 2) the money for the purchase of a car is deposited in advance but no car is given within the prescribed time, 3) the lawn is booked for marriage on non-refundable deposit but on the rescheduling of the marriage date the lawn is not made available for marriage when in fact it was free that day, 4)  selling old renovated goods as new, 5) selling oil which can cure baldness or medicines or which can cure leucoderma when in fact they are not capable of curing these problems, are all included in unfair trade practices.

65. Every consumer has a right to education which means that every consumer must be made aware of ______________.

a) his rights

b) his legal remedies

c) Both a) and b)

d) None of the above

Ans. c) Both a) and b)

66. As per V M Shukla, where people do not exercise their _________, the system of remedies tends to become rusted.

a) fundamental rights

b) legal duties

c) moral duties

d) legal remedies

Ans. d) legal remedies

67. People should have knowledge of their rights and the availability of legal remedies when such ______________.

a) rights are not available

b) rights are curtailed

c) cheating happens

d) None of the above

Ans. b) rights are curtailed

68. By _________ the Central Consumer Protection Council has been charged with the responsibility of providing proper education to the people in terms of their remedies under the Consumer Protection Act.

a) Section 6(c)

b) Section 6(d)

c) Section 6(e)

d) Section 6(f)

Ans. d) Section 6(f)

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Reference:

Aims and Objectives of the Consumer Protection Act, 1986

 

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Law of Consumer Protection: Multiple Choice Questions with answers: Part 6

 

Vande Matram! These are some MCQs on the Laws of Consumer Protection in India. Please note them all for your exams.

 

Law of Consumer Protection: Multiple Choice Questions with answers: Part 6

 

51. any consumer who has been injured either in his _______ may come for protection and he will have a speedy and effective remedy for redressal.

a) property

b) person

c) Both a) and b)

d) None of the above

Ans. c) Both a) and b)

Explanation: The Act gives each client the option to be secured against risky products and administration which are hazardous to life and property. Perilous merchandise incorporates for instance contaminated food varieties, opiate drugs; powerless concrete, and so on every one of these being risky to life just as property. Government authority has a few laws available to them for the avoidance of showcasing dangerous labor and products. Any purchaser who has been harmed either in his individual or property might come for insurance and he will have a quick and successful solution for redressal.

52. Likewise, the term _________ includes the ultimate user of the article or anyone who is within the physical proximity of it.

a) service provider

b) client

c) consumer

d) customer

Ans. c) consumer

53. Right of information has been given to the customers to protect them from _________.

a) unfair trade practices

b) fraud

c) forgery

d) All of the above

Ans. a) unfair trade practices

Explanation: Every consumer has the right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services, as the case may be, he buys or avails of Right of information has been given to the customers to protect them from unfair trade practices.

54. The term __________ has been described in Section 2 (1) (r).

a) unfair trade practice

b) trader

c) service

d) restrictive trade practice

Ans. a) unfair trade practice

55. What are the unfair trade practices as per the Consumer Protection Act?

Ans. Unfair trade practices include

1) a false representation that goods or services are of particular standard, quality, grade, etc.;

2) any false warranty or guarantee of performance of the goods or services;

3) publication of advertisement for sale or supply of goods or service at a bargain price that is not intended to be offered for sale or supply at the bargain price;

4) offering of gifts, prizes, or other items with the intention of not providing them as offered or creating an impression that something is being offered free of charge when it is not so in reality.

56. Consumer Protection Council v. National Dairy Development Board is the case elaborating _______.

a) right to liberty of life of consumer

b) right to information of consumer

c) right to sue of consumer

d) right to education of the consumer

Ans. b) right to information of consumer

Explanation: The instance of Consumer Protection Council v. Public Dairy Development Board can be helpfully referred to here. For this situation, the complainant needed to realize that how the dairy board was utilizing the imported palmolein oil yet the Board was not outfitting the essential data because as indicated by it the figures were advantaged from exposure in the public interest. It was held that the complainant reserved the option to data.

57. In cases of unfair trade practices, the consumer may apply _______.

a) the Monopolies Commission under the Monopolies and Restrictive Trade Practices Act, 1969

b) the Consumer Redressal Forum constituted under the Consumer Protection Act, 1986

c) Both a) and b)

d) None of the above

Ans. c) Both a) and b)

58. Every consumer will get variety of goods and services at competitive prices only when there is ________________.

a) an organization of market

b) fixation of market prices

c) Both a) and b)

d) None of the above

Ans. c) Both a) and b)

59. Fixation of market prices should be in such a way that __________.

a) the goods are being offered at competitive prices

b) all dealers are supplied with a variety of goods for benefit of the consumer

c) Both a) and b)

d) None of the above

Ans. c) Both a) and b)

60. This responsibility of bringing organization of market and market prices has been cast upon the _______________ by the Consumer Protection Act.

a) Consumer Guidance Society of India

b) Consumer Redressal Forum

c) Consumer Rights Organisation

d) Central Consumer Protection Council

Ans. d) Central Consumer Protection Council

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Reference:

Aims and Objectives of the Consumer Protection Act, 1986

 

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Law of Consumer Protection: Snippet of Judgements: Part 1

Vande Matram! Here are snippets of 5 judgments on the Law of Consumer Protection in India.

1) Consumer Protection Council v. Public Dairy Development Board 

The instance of Consumer Protection Council v. Public Dairy Development Board can be helpfully referred to here. For this situation, the complainant needed to realize that how the dairy board was utilizing the imported palmolein oil yet the Board was not outfitting the essential data because as indicated by it the figures were advantaged from exposure in the public interest. It was held that the complainant reserved the option to data.

2) India photographic Co v. HD Shourie

In this case, an importer of films was not able to print prices on films because the nature of his trade did not permit him to open packages. Therefore, he was directed to make a condition of attaching price tags to each item before selling them to his retailers. Similarly, when Rs.88/- was charged for an article which showed the price Rs.75 inclusive of taxes the buyer was given compensation for Rs.500/-.

3) 

Law of Consumer Protection: Multiple Choice Questions with answers: Part 5

 

Vande Matram! These are some MCQs on the Laws of Consumer Protection in India. Please note them all for your exams.

 

Law of Consumer Protection: Multiple Choice Questions with answers: Part 5

 

39. In modern times, it was with the emergence of the laissez-faire economy that the thought of consumer is _______ was widely followed and accepted.

a) pawn

b) queen

c) king

d) bishop

Ans. c) king

40. Donoghue v. Stevenson is the hallmark in the case regarding ________.

a) consumer exploitation

b) consumer protection

c) consumer awareness

d) law of torts

Ans. b) consumer protection

Explanation: The leading case of Donoghue v. Stevenson is taken into account to be the landmark judgment for laws regarding product liability where the manufacturer was accountable for the presence of a snail in the ginger beer bottle. This is the hallmark in the case regarding consumer protection and called for the need for legislation to take care of the customers and protect their interests.

41. The Consumer Protection Act was passed in 1986 and it came into force on __________.

a) 1st July 1987

b) 1st July 1988

c) 1st July 1989

d) 1st July 1990

Ans. a) 1st July 1987

42. The Consumers Protection Act applies to all goods, services, and unfair trade practices unless ______.

a) specifically exempted by the Central Government.

b) specifically exempted by the State Government.

c) specifically exempted by any local body government.

d) specifically exempted by the Indian Penal Code.

Ans. a) specifically exempted by the Central Government.

43. The Consumers Protection Act covers_____________.

a) private sector

b) public sector

c) co-operative sector

d) all of the above

Ans. d) all of the above

44. The Consumers Protection Act provides for the establishment of consumer protection council at the ________________.

a) central level

b) state-level

c) district-level

d) all of the above

Ans. d) all of the above

45. The Consumers Protection Act promotes and protects the rights of consumers and a _________ quasi consumer's grievances and disputes.

a) multi-leveled

b) three-tier

c) uniform

d) none of the above

Ans. b) three-tier

46. The Consumers Protection Act provides statutory recognition to the ______ rights of consumers.

a) six

b) two

c) seven

d) ten

Ans. a) six

47. The introduction of new products in the developing countries was to be asserted in relation to the ________ having regard to the existing production distribution and consumption pattern of the country or region concerned.

a) profit earned in any way

b) local conditions

c) financial conditions of consumers

d) None of these

Ans. b) local conditions

48. For the settlement of consumer disputes and other connected matters, the Consumer Protection Act has made provisions for ___________.

a) the establishment of Lok Adalat.

b) the filing of a complaint in any civil court

c) the establishment of consumer councils.

d) all of the above.

Ans. c) the establishment of consumer councils.

Explanation: For the settlement of consumer disputes and other connected matters, the Act has made provisions for the establishment of consumer councils. At the district, state, and central level quasi-judicial machinery has been set up which will observe the principles of natural justice and provide speedy and simple redressal to consumer disputes.

49. What are the rights of a consumer as per the Consumer Protection Act?

Ans. Every customer has certain rights and responsibilities which the Consumer Protection Act seeks to protect. They are:

1) every consumer has the right to be informed about the quality, quantity, potency, purity standards, and price of goods,

2) the right to be protected against marketing of goods that are hazardous to life and property,

3) the right to access to a variety of goods at a competitive price,

4) the right to consumer education,

5) right to be heard and to be assured that consumers interest will receive due consideration at the appropriate forum

6) the right to seek redressal against unfair trade practices and unscrupulous exploitations of consumers.

50. The objects of the Consumer Protection Act are given in ___________ which makes it the responsibility of the Centre Consumer Protection Council for achieving those objects.

a) Section 6

b) Section 7

c) Section 8

d) Section 9

Ans. Section 6

Thanks for reading and noting. Share this with all law personnel.

Reference:

Aims and Objectives of the Consumer Protection Act, 1986

 

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Law of Consumer Protection: Multiple Choice Questions with answers: Part 4

 

Vande Matram! These are some MCQs on the Laws of Consumer Protection in India. Please note them all for your exams.

Law of Consumer Protection: Multiple Choice Questions with answers: Part 4

31. From educational activities and handling complaints, consumer movement ventured into areas involving ____________.

a) lobbying

b) litigation

c) laboratory testing

d) all of the above

Ans. d) all of the above

32. Consumer movement has played a role in hastening the process of passing the Consumer Protection Act, 1986 which has led to the fourth stage.

a) Consumer Protection Act, 1986

b) Right to Information Act, 2005

c) Companies Act, 2013

d) Standards of Weights and Measures Act of 1956

Ans. a) Consumer Protection Act, 1986

33. The Consumer Protection Act, 1986 enshrines the ___________ and provides for setting up of quasi-judicial authorities for redressal of consumer disputes.

a) seller rights

b) trader rights

c) consumer rights

d) producer rights

Ans. c) consumer rights

34. _______ takes justice in the socio-economic sphere a step closer to the common man.

a) Consumer Protection Act, 1986

b) Right to Information Act, 2005

c) Companies Act, 2013

d) Standards of Weights and Measures Act of 1956

Ans. a) Consumer Protection Act, 1986

35. The nationalised banks are observing __________ as the 'Customer Grievance Day.' where an aggrieved consumer can walk into the top managers' offices in their respective town, district, or zone.

a) 5^th of every month

b) 3^rd Saturday of every month

c) 15^th of every month

d) 25^th of every month

Ans. c) 15^th of every month

36. ____________, of more than 20 years standing, is also trying to help in the redressal of complaints against business from individual consumers or groups.

a) Bar Council of India

b) Central Council for Indian Medicine

c) Statutory Professional Council

d) The Council of Fair Business Practices

Ans. d) The Council of Fair Business Practices

37. __________ has set up a Consumer Business Forum which meets once a quarter in different cities of the country.

a) Federation of States (FOS)

b) Federation of Indian Chambers of Commerce and Industry (FICCI)

c) Federation of Indian Export Organisation (FIEO)

d) None of These

Ans. b) Federation of Indian Chambers of Commerce and Industry (FICCI)

38. Extra shot for your knowledge on Law of Consumer Protection in India

Indeed, the people in different parts of the country today celebrate in different ways the dates dedicated to the remembrance of ancient periods during which, it is believed, people's welfare was the first concern of the rulers. 'Onam' in Kerala is one such example. The folk songs relating to Onam celebrate the fact that during the rule of King Mahaballi, people were not at all exploited in any manner. It is believed that there were no shortages or malpractices in weights or measures and nor excessive advertisements.

Thanks for reading and noting. Share this with all law personnel.

References:

1. UNIT 6 CONSUMER MOVEMENT IN INDIA

 

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Law of Consumer Protection: Multiple Choice Questions with answers: Part 3

 

Vande Matram! These are some MCQs on the Laws of Consumer Protection in India. Please note them all for your exams.

Law of Consumer Protection: Multiple Choice Questions with answers: Part 3

 

21. Consumer co-operatives are very important for improving the distribution of essential goods through _________ and combating inflation.

Explanation: Consumer co-operatives are very important for improving the distribution of essential goods through Public Distribution System (PDS) and combating inflation. Consumer co-operatives are very important for improving the distribution of essential goods through Public Distribution System (PDS) and combating inflation. It has been announced that 10 to 20% of the supplies of baby foods, bicycles, blades, cloth, and students' needs, etc. would be through co-operatives.

At present, in the distribution of consumer goods, the co-operatives under P.D.S. account for about 28% of retail outlets (fair price shops) in rural areas. Nearly 51,000 village societies and their various branches distributed Rs. 2500 crores worth of consumer articles in rural areas in 1989-90.

a) Multi-level Marketing (MLM)

b) Public Distribution System (PDS)

c) Aggregated Marketing System (AMS)

d) Oligopoly Marketing System (OMS)

Ans. b) Public Distribution System (PDS)

22. What are the basic objectives of consumer movement worldwide? (Detailed one)

Ans. The basic objectives of consumer movement worldwide are as follows:

1) To provide the opportunity to the consumers to buy intelligently

2) Recognition of reasonable consumer requests

3) Protection against fraud, misrepresentation, unsanitary and unjust products

4) Participation of consumer representatives in the management of aspects affecting consumers

5) Promoting consumers interests

23. In western countries, consumer movement was the result of _________.

a) the age of industrialisation

b) post-industrialisation affluence

c) recession in employment

d) inflation

Ans. b) post-industrialisation affluence

Explanation: In western countries, consumer movement was the result of post-industrialisation affluence-for more information about the merits of competing products and to influence producers especially for new and more sophisticated products.

24. What are the basic reasons for consumer movement in India?

Ans: In India, the basic reasons for the consumer movement have been:

1) Shortage of consumer products; inflation of the early 1970s

2) Adulteration and the Black Market.

3) Lack of product choices due to lack of development in technology

4) Thrust of consumer movement in India has been on availability, purity, and prices

25. Which are the factors stimulated the consumer movement in recent years?

The factors which stimulated the consumer movement in recent years are:

1) Increasing consumer awareness

2) Declining quality of goods and services

3) Increasing consumer, expectations because of consumer education

4) Influence of the pioneers and leaders of the consumer movement

5) Organised effort through consumer societies

26. The consumer movement is bringing qualitative and quantitative changes in the lives of people enabling them to ____________.

a) fight against fraud individually.

b) organise themselves as an effective force to reckon with.

c) complain against malpractices of business individually.

d) none of the above.

Ans. b) organise themselves as an effective force to reckon with.

27.  The consumer movement has been a struggle against bad business which always put ________ before fairness in transactions.

a) harassment of consumer

b) benefit of the consumer

c) loss of trader

d) profit of seller or trader or service provider

Ans. d) profit of seller or trader or service provider

28. The first stage of consumer movement was more representational in nature, i.e., __________ through speeches and articles in newspapers and magazines and holding exhibitions.

a) to lead consumers towards peaceful protest.

b) to lead businessmen towards riots.

c) to make consumers aware of their rights.

d) all of the above.

Ans. c) to make consumers aware of their rights

29. The second stage of consumer movement was direct action based on ________.

a) boycotting of goods

b) picketing in peaceful ways

c) demonstration

d) All of above

Ans. d) All of above

30. However, direct action had its own limitations that led to the third stage of consumer movement which is the formation of ___________.

a) professionally managed consumer organisations

b) consumer court

c) both a) and b)

d) none of the above

Ans. a) professionally managed consumer organisations

Thanks for reading and noting. Share this with all law personnel.

References:

1. UNIT 6 CONSUMER MOVEMENT IN INDIA

 

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